Highly organized, hard-working
A team builder
Passionate about improving processes and people

SKILLS

• Wrote online help for Internet check program-reporting system Web site for Deluxe.com.
  
• Wrote context-sensitive online help for Internet check-ordering Web for Deluxe.com.
  
• Wrote online help for digital certificate enrollment Web site for Deluxe.com.
  
• Wrote online help for Windows-based projects at Deluxe. Technical publications team lead.
  
• Content manager for Feed Intranet site at Land O'Lakes. Lead for team of content editors from several departments.
  
• Project Manager for 6,000+ topic, multi-file, online help system. Responsible for training and mentoring of three RoboHelp technical writers at Xcel Energy.
  
• Created Information Architecture Design document, process flow document, storyboards, and functional requirements document for BestBuy.com.
  
• Wrote a support desk "e-Help"customer care reference document for e-commerce Internet application at Deluxe.
  
• Developed Web-based context-sensitive online help for Internet banking application at USBank.com.
  
• Wrote installation, administration, and operations documentation at the US Postal Service. Created RoboHelp and Doc-to-Help online documentation. Wrote Access reports. Tracked multiple projects in MS Project. Maintained project plans. Gathered requirements. Revised screens for usability ease of reading/understanding. Developed flow charts and detailed sketches in Corel Draw and FlowChart.
  
• Resolved over 5,000 errors within a context-sensitive RoboHelp project at Xcel Energy.
  
• Wrote online help assessment, solution and Statement of Work for large RoboHelp project at Xcel Energy. Successful plan implementation.
  
• Developed task force of subject matter experts for project accountability and to improve quality of online help information at Xcel Energy. Project very successful.
  
• Split single help file into 15 separate help files, hyperlinked to Intranet and Internet, developed macros, streamlined index, and reformatted for usability at Xcel Energy.
  
• Created quality-tracking process for online help projects at Xcel Energy.
• Created online help process improvement methodology at USBank.com, saving project thousands of development dollars.
  
• Wrote functional specifications and created demos for online help projects at Deluxe.
  
• Developed document templates, style guides, and troubleshooting document for online help projects to adhere to corporate standards and visual identity.
  
• Maintained budget records, monitored expenses for over 500 publications, and tracked accounting problems at University of Minnesota Ag Extension Service.
  
• WinHelp/Online Help Special Interest Group Leader at Interim Technology.
  
• Member of Interim Technology Webgroup.
  

• Wrote e-commerce user manuals for Deluxe Internet projects.
• Wrote online newsletters for Intranet.
• Lead for information design team.
• Captured information for knowledge management project at ELCA Board of Pensions.
• Performed needs analyses and wrote documentation plans for key-initiative projects at Deluxe.
• Used a consistent documentation plan and methodology.
  
• Performed browser compatibility and quality assurance testing on Internet applications.
  
• Worked with team members to develop methodology for online help information at Xcel Energy.
  
• Designed, created, wrote, and edited copy for brochures, marketing material, posters, conference booth displays, and newsletters at St. Joseph Mercy Hospital.
  
• Wrote corporate-wide Web site download technical installation and conversion templates and manuals.
  
• Wrote job-training manuals for two departments, including a manual for a new charging system at CENEX/Land O'Lakes.
• Reviewed and approved signage, advertising, and radio spot reimbursement for marketing department at CENEX/Land O'Lakes.
  
• Wrote policy and procedure manuals and employee handbooks at University of Minnesota.
  
• Initiated and collaborated in writing SurgiServ computer program to track surgical quality assurance issues at hospital. Designed form for QA tracking. Wrote monthly reports to display statistics.
• Performed research (interviewed developers, business partners, and users), wrote, and edited user/technical manuals and online help.
• Taught Macromedia Dreamweaver to a classroom of trainers, e-Learning developers, and technical writers.
  
• Conducted interviews and reviewed technical skills of prospective information design consultants for Spherion.
  

• Oversaw all aspects of news and layout design at large weekly newspaper (circulation 7,500), Sawyer County Record.
  
• Managed writing staff and student interns.
  
• Resolved customer problems and complaints.
  
• Doubled circulation for Summer Fun Guide by combining efforts with neighboring newspaper.
  
• Wrote news copy at large weekly newspaper, edited submitted copy, generated news stories and ideas, proofread reporters' copy, and worked as photographer.
  
• Initiated idea with district school superintendent to implement weekly school page featuring school activities.
  
• Assisted in redesign of front page and interior of newspaper for ease of reading and updated look.
  
• Doubled the number of newspaper pages within two years by working closely with the advertising department.
  
• Published 10 special newspaper sections per year in addition to regular duties.
  
• Created, designed, and wrote unique recycling issue.
• Performed general photography, photo scanning, and photo retouching duties.
  
• Started new monthly agricultural magazine insert at daily newspaper, wrote articles (circulation 30,000), North Iowa Farmer.
  
• Wrote content for feed newsletters. .
  
• Edited University of Minnesota Agricultural Extension Service materials; wrote articles for University of Minnesota Agricultural Extension Service newsletter.
  
• Editor of Interim Technology's monthly online newsletter.
  

• General Excellence Award, Spherion, 2000
• General Excellence Award, Interim Technology Consulting, 1999
• Star Award, Interim Technology Consulting (special recognition), 1998
• General Excellence Class IV, first place, Service to Agriculture, North Iowa Farmer/Globe Gazette, Iowa Newspaper Association
• Print Media Award 1995, Sawyer County Record, Association of Wisconsin School Administrators
• General Excellence, North Iowa Farmer/Globe Gazette, Iowa Soybean Association
• Print Media Award 1995, Sawyer County Record, Relay For Life, American Cancer Society
• Agriculture Merit Scholarship recipient 1985, University of Minnesota
• PRC Eloise Beam Award nomination for team effort and quality